In this case, it is recommended to clear the cache folder. If the size of the directory with the cache exceeds a certain limit, Outlook can display pictures incorrectly.
When opening any attachment, Outlook automatically saves all attachment files and pictures to the special cache folder. This removes temporary files of Word, Excel and other Microsoft apps. After making the changes, restart Outlook. “ Show picture placeholders” is disabled and Show drawings and text boxes on screen is enabled in the Display e-mail content section. Then go to File -> Options -> Mail -> Editor Options -> Advanced and make sure that the option In Outlook 2016/2013/2010, you can check if this option is enabled by creating a new email (Ctrl+N).
If there is no red X icon and there is an empty rectangle matching the size of the original image in an email, it is likely that your Outlook has picture placeholders option enabled (this feature is useful if your Internet connection is slow or unstable). If you are not using proxy to access the Internet, make sure that proxy server is disabled (Control Panel -> Network & Internet -> Internet Options -> Connections -> LAN Settings).Īlso, uncheck the option “ Do not save encrypted files to disk” on the Advanced tab of IE settings and restart Outlook. In this case, check the proxy server settings in your IE first: if IE has incorrect proxy settings, Outlook won’t be able to download images from the Internet.
